Introduction
We are committed to protecting your privacy and as an organisation we instruct all employees and partners who handle your information during the delivery of services to you with the same respect we would in when dealing with you in person. We aim to comply fully with all Data Protection Laws, including the UK General Data Protection Regulation and Data Protection Act 2018.
As a business we reach out to customers who can benefit from free grants and upgrades to their properties to alleviate fuel poverty and reduce carbon emissions.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website or services related to ECO4 and Great British Insulation Scheme (GBIS) energy grants. By using our website or services, you agree to the practices described in this policy.
Contact us about your data
To contact us about the data we hold about us you can either call our customer service team on 0330 122 1914 or contact us via our contact form on our website or write to us at the following address.
Free Eco Energy Grants Limited
Suite 50, Pure Offices, Lakeview 600, Lakeside Drive, Centre Park Square, Warrington, WA1 1RW
Information We Collect
We collect personal information in the following ways:
Information You Provide: When you apply for ECO4 or GBIS grants through our website or social media platforms, we collect details such as your name, address, contact information, and eligibility details (e.g., income or benefits status or qualifying medical conditions).
Information from Social Media Platforms: We may purchase data or collect information from social media platforms, as well as organisations that we work with. Including your name, contact details, and demographic information, to identify potential customers who may qualify for energy grants.
Automatically Collected Information: When you visit our website, we may collect data such as your IP address, browser type, and browsing behaviour using cookies or similar technologies.
How We Use Your Information
We use your personal information to:
Process and assess your eligibility for ECO4 or GBIS energy grants.
Contact you about your application or to provide updates on grant opportunities.
Connect you with installation companies to deliver energy-saving measures.
Improve our website and services through analytics.
Comply with legal obligations.
Sharing Your Information
To provide our service we share your personal information with a variety of 3rd Party organisations to assist with administration of the business, and sometimes to provide special expertise when providing services to you. The categories of company that we work with are, Financial Auditors, Certification providers, specialist consultancies, IT Service providers, and business partners who are aligned to the services we provide to you.:
Installation Companies: To facilitate the delivery of energy-saving measures under ECO4 or GBIS, we share your name, contact details, address, and eligibility information with trusted installation companies and contractors. These companies may contact you to arrange surveys or installations.
Service Providers: We may share your data with third-party providers who assist with website hosting, data analytics, or customer support.
Business Partners: suppliers, and subcontractors for the performance of any contract we enter into with them or you.
Legal Authorities: We may disclose your information if required by law or to protect our rights.
We do not sell your personal information to third parties for marketing purposes.
Your Rights
You have the following rights regarding your personal information:
Access: Request a copy of the data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request that we delete your data, subject to legal obligations.
Objection: Object to certain uses of your data, such as marketing.
To exercise these rights, contact us at help@energygrants.online. We will respond within 30 days.
Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your experience and analyse usage. You can manage cookie preferences through your browser settings. For more details, see our [Cookie Policy Link, if applicable].
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. For example, we may keep application data for up to 7 years to meet regulatory obligations.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their policies before sharing information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Please check back periodically for updates.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Free Eco Energy Grants Limited by email info@energygrants.online or 0330 122 1914 or in writing to: Suite 50, Pure Offices, Lakeview 600, Lakeside Drive, Centre Park Square, Warrington, WA1 1RW